Guests come to a hotel, they often see these : thinking of service personnel nose to the grindstone, inattentive, instead, he paid no attention to the guests, is dreaming; What is more, they would seem to be full of resentment. When customers make more demands, it is extremely impatient; Visitors to complaints, they are still cavalier. even crude language, and the fire quickly run up. The hotels are generally similar warnings, or even expelled from the points, but rarely understand the reasons, there will inevitably biased treatment. Some are punished with the staff of the hotel gradual intensification of contradictions, or does not mind, or damage, or angrily leave ... Comments : tired caused emotional What is the main reason? Careful analysis of the following main aspects : 1, the hotel and some high-tech industries compared to high. Many employees are not love this job because we go to the hotel and just wait for better opportunities, sooner or later, will leave. Since no long-term plan would not work very dedicated, content with superficial understanding meet perfunctory. 2, and some hotel staff was comfortable working environment and higher salaries to attract the surface, also liked the work. However, after working for some time and found the hotel under great pressure of work, the envy of the original environmental assessment and treatment are also not so good, So despair, depression, depressed mood unwittingly revealed in their faces and exposed to the work and life. Hotel promotion system is usually right "qualifications" and "experience" so unreasonable requirement, personnel relations are very complex, staff positions and job opportunities by many uncertain factors, greatly hurt their pride. Particularly for the new accession, specializing in young college students, fail to see the future of the development, is not endemic to the feeling. If the hotel did not timely guidance or clear up the case, the staff will definitely be disappointed with the loss of dedication patience. Some veteran staff has been accustomed to and tired of the hotel began trivial, but because of their qualifications, age restrictions never have a better work place, but compromise and muddling along, the services have emerged tired emotionally. The hotel is a complex community of small and the space is small, monotonous way, the hierarchy of tight, the stakes obviously, contradictions and conflicts occur. An ordinary staff to properly handle leadership, colleagues, customers and family and social relations, which is difficult. Any kind of relationship did not handle well, all staff will have an impact or psychological pressure. Hotel management and the institutionalization of standardizing operations are very strict, 10 seconds, nine staff even do better, As long as an unfinished, it is for. Some employees of the positive work done years may not necessarily be enhanced as long as the perpetrators of a mistake could be punished. Often have years of excellent staff, removed the box of matches Rooms were expelled from the situation. Rail system made by the non-discriminatory provisions of those unskilled work by the new penalties do not affect employees, But the old staff, it becomes difficult for psychological balance. How to defuse the staff are tired of feeling? Regardless of what happens this will bring trouble to the staff. Only by addressing the problems in the minds of employees, tired feelings can be a good solution. How do we solve it? Corporate Culture will give each employee awareness and behavior stigmatization. An enterprise is to establish a clear development goals and develop a good work style and work style. Training staff strong sense of belonging and cohesion, and take effective measures to encourage and provide opportunities for personal development, clear what to do and its value. Staff into a good corporate culture, tired of business sentiment will be strong cultural atmosphere are resolved. When an enterprise can be good relationships between enterprises, employees and the interests of customers, and staff pay and the proceeds when considered together, staff will be dedicated to considering how to increase interest in other while obtaining their own interests. Staff at the enterprise culture probation, unconsciously pushed forward, almost no time to again consider those annoying things. Most of the employees to choose whether or not an enterprise to continue their work, in addition to salary and treatment of conditions, should also consider whether their happiness. No one living in a certain social environment, often encounter is not happy, When external factors over my Psychological Endurance Capability, someone to help him resolve. Enterprises to reduce staff to psychological pressures of adverse effects. In personnel, financial transparency and integrity, managers do never play impartial, To staff a good example. The hotel staff work is the implementation, and are directly face the guests, The hotel service image to a large extent depend on the staff to establish. Overall, the hotel staff to the degree of care is not enough. Hotel guests are often on the environment very seriously, and try to make everything, but the management staff has little of this research. Management is not top-down control, but a top-down service, the role of managers is a good service for their employees, thus enabling staff to service customers better. To correctly deal with the staff work in the problem, the staff is probably not appropriate to the hotel management and operation. business concept of the victims, if there is a problem, the hotel through a rigid system to deal with, the staff actually become victims. Management psychology tells us : human behavior is motivated by domination and control the movement of people, must first understand their movements, generated emotional tired, only to find managers, and effectively resolved, can we fundamentally resolve the issue of the mentality of the staff, for the guests to create a good environment.