With the hotel industry for the progress and development of personalized services to its distinct purpose and flexibility has become a trend. It generated by the hotel guests and the hotel is also enhanced affinity of the market competitiveness of the powerful magic wand. Because personalized service flexibility, This requires the attendant personal sense of service and professional attainment with the following requirements : 1. familiar with the hotel and master standardized procedures and the status of the operation of order. Standardization of services for the personalized service is the foundation, it can reflect the overall hotel services and characteristics. Personalized service is a continuation of standardized services and supplementary. Moreover, the implementation of personalized services to meet some special guests, services provided by the hotel often beyond the limits of the functional departments, on the harmonization of the sector to provide services for the guests. Therefore, the implementation of services -- waiter, they must be familiar with and understanding of the hotel sector code, and departments when necessary to break the limitations of the guests provide timely service. 2, there should be familiar with relevant knowledge and understanding of the capacity. Hotel industry is an updating of knowledge of the industry soon, the services it provides are always different customers in different periods for the different needs of the center. This requires staff to have a very rapid update and acquire the relevant knowledge, for example : the local climate, and tourism developments, Business dynamics, flight information and so on. Meanwhile, different times to the needs of tourists, all over the features in ways relevant knowledge, we should have master. Thus, in the course of service to the outside appearance. 3, in services for the guests to be forward-thinking. "To the guests are thinking, anxious customers are worried about," is to provide a quality service to the basic point, but in personalized service, service personnel should be added to some quick awareness can be more perfect. For example : in the presence of a guest visiting guests, the room number of five individuals, then, The value of Taiwan's accession to the attendants would take the initiative to three sets for customers to use Flagstaff, but also for the guests, the need for other services. For example : for booking restaurants. Also like : guests in a certain attraction to ask how should leave, in addition to service personnel told guests routes, also can tell you something about the way some of the attractions, scenic areas and returning to the hotel, the best route, if the guests are foreigners. Guests can also prepare some bilingual phrase and the pencil and paper for the guests along the road use. 4, within the shortest possible time to reduce the unfamiliarity with the guests. As people live abroad, most worried about is a stranger to the place. Therefore, receiving guests stay in the news, and the staff to guests as soon as possible familiar with the personal information and lifestyle habits. Thus, the services for the guests flexibility, in order to narrow the distance with the guests, to create a truly "outside the family home."